Return & Refund Policy

Return Policy

At Luxobell, we are committed to offering you only the finest quality and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you in every way possible.

Time Frame for Returns:

We offer a generous 45-day return window from the date of delivery. This allows ample time for you to decide if your purchase truly meets your expectations.

Condition of Returns:

For returns to be accepted, the item must be in pristine condition, unworn, unwashed, and in its original packaging with all tags attached. We take great pride in the quality of our products and expect the same care in their return.

Refund or In-Store Credit:

We offer the flexibility of a full refund to your original method of payment or Luxobell store credit for future luxury indulgences—whichever option best suits your preference.

Return Fees:

To ensure a seamless return experience, we will cover all return shipping fees for defective or incorrect items. For other returns, shipping costs will be borne by the customer, and we recommend using a trackable shipping service to ensure a safe return.

Return Requirements:

  • A receipt or proof of purchase (order confirmation)
  • Original, undamaged packaging
  • The product must be in unused, re-sellable condition

How to Return Your Item:

  1. Contact us via the contact page or use our return label included in your package to send the package, or to request a return authorization.
  2. Carefully package your item, including the original packaging and proof of purchase, and send it back using the return label provided by us.
  3. Upon receiving your item, we will carefully inspect it and promptly process your refund or store credit.

The Luxobell Optimal Satisfaction Experience:

Luxobell understands the importance of your satisfaction. If there are any issues with your order or if you simply change your mind, our dedicated customer service team is always here to provide personalized assistance. We want your shopping experience to be as luxurious as our products.

Thank you for choosing Luxobell—where luxury meets excellence. We look forward to continually exceeding your expectations.