Return & Refund Policy
At Luxobell, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return window from the date of delivery.
Return Eligibility
To qualify for a return, items must be in new, unused condition with all original packaging and tags attached.
Refund or Store Credit
Once your return is processed, you can choose between a full refund or Luxobell store credit for future purchases.
Return Process
To initiate a return, please contact us via the contact page or use our return widget to request a return authorization. You can also email us at customercare@luxobell.com to intitate your return. We will guide you through the return steps and provide a prepaid return label.
Return Fees
For incorrect or damaged items, we cover the return shipping. For all other returns, return shipping fees are the customer's responsibility.
Condition of Returned Items
Returned items must be in new, unused condition. Items that are worn or altered cannot be accepted.
If you have any questions or need assistance, our customer care team is here to help.
In Summary, Here is How to Return Your Item:
- Contact us via the contact page or use our return widget to request a return authorization.
- Carefully package your item, including the original packaging and proof of purchase, and send it back using the return label provided by us.
- Upon receiving your item, we will carefully inspect it and promptly process your refund or store credit.